Which of the following involves learning skills in multiple job roles across various departments?

The correct answer is cross training, as it refers to the practice of training employees to perform tasks or roles not typically associated with their primary job functions. This approach allows staff to gain knowledge and skills in multiple areas within the organization, fostering versatility and flexibility among the workforce.

Cross training can enhance teamwork and collaboration because individuals understand the roles and responsibilities of their colleagues, which helps in situations where extra assistance is needed. Furthermore, it can lead to better customer service since employees can fill in gaps during peak times or when someone is absent.

In contrast, job shadowing typically focuses on observing a specific role without actively participating, which does not foster the development of hands-on skills in various departments. Employee rotation involves systematically moving employees through different roles over a set period, which is similar but usually implies a time-limited exposure rather than the ongoing development of a diverse skill set. Job enrichment refers to enhancing a job by adding more meaningful tasks or responsibilities to increase employee satisfaction, but it does not directly involve learning skills across multiple roles.