What is the role of a floater employee?

The role of a floater employee is primarily to fill in for others during absences. This flexibility is crucial in hospitality and restaurant environments, where staffing needs can change frequently due to varying business demands, employee illness, or unexpected personal emergencies. Floaters are typically trained across multiple functions or positions, enabling them to adapt seamlessly to different roles as needed. This ensures continuity of service and operations, helping to maintain expected levels of customer service even when regular staff members are unavailable.

In contrast, leading training sessions, overseeing project budgets, and conducting team evaluations are specific responsibilities that typically belong to designated roles rather than those of a floater employee, who is there to provide support and maintain operational efficiency. The floater's versatility helps to mitigate staffing shortages and provides direct support to teams in need, ensuring that the establishment can continue to function smoothly.