What is one of the main roles of a restaurant manager?

One of the main roles of a restaurant manager is ensuring customer satisfaction. This responsibility encompasses a wide range of tasks that directly influence the guest experience. A restaurant manager must create an inviting atmosphere, address customer complaints or concerns, ensure that service is prompt and friendly, and maintain high standards of food quality. By prioritizing customer satisfaction, the manager fosters repeat business, positive word-of-mouth, and overall success for the restaurant.

It's important to note that while cooking and food preparation are crucial in a restaurant, they typically fall under the responsibilities of chefs and kitchen staff rather than the manager. Similarly, restaurant managers must oversee financial resources but should also handle human resources, operations, and guest relations—not just finances. Moreover, the scope of managing staff is broader than only kitchen personnel; restaurant managers are responsible for front-of-house staff as well, including waitstaff, hosts, and bartenders. Thus, ensuring customer satisfaction intersects with many aspects of managing the restaurant effectively.