What is a master schedule used for?

A master schedule is primarily used for covering business needs based on expected customer volume. It serves as a comprehensive plan that outlines when employees will be scheduled to work in order to meet anticipated demand during various time periods. This ensures that the organization has the right number of staff available to serve customers effectively, thereby optimizing service levels and maintaining operational efficiency.

In the context of hospitality and restaurant management, a well-structured master schedule aligns staffing levels with busy periods, such as peak dining times or special events, while also considering slower periods to avoid overstaffing. This strategic planning helps in managing labor costs while maximizing customer satisfaction, leading to a well-run establishment that can respond dynamically to customer needs.

The other options might refer to certain aspects of human resource management or communications, but they do not accurately encompass the primary function of a master schedule as it pertains to operational efficiency in relation to customer volume.