What does the term "floater" refer to in a workplace context?

The term "floater" in a workplace context specifically refers to a versatile employee who is available to perform different tasks as needed. This adaptability is crucial in hospitality settings, where staff might need to cover various roles depending on the demand throughout the day or week. Floaters can step in where there are staffing shortages or assist in different departments, which helps maintain efficient operations and service standards.

Being a floater allows for flexibility in managing workforce resources, making it easier to respond to unexpected events such as a sudden influx of customers or the absence of a regular employee. This role is particularly valuable in restaurants and hotels, where the dynamics of guest service can change rapidly.