What does 'front of house' refer to in a restaurant?

'Front of house' refers to the areas in a restaurant where customers interact with staff and experience the service. This includes spaces like the dining room, bar, and sometimes the reception area. The design and atmosphere in the front of house are crucial for creating a welcoming and enjoyable experience for patrons, influencing their overall perception of the restaurant. The staff in these areas, including waitstaff, hostesses, and bartenders, play essential roles in customer service and ensuring that guests feel comfortable and satisfied.

In contrast, areas that are not directly seen by customers, like kitchens, storage, or administrative spaces, fall under 'back of house' operations. These spaces are vital for the restaurant's functioning but do not typically involve customer interactions. This distinction helps restaurant management ensure that both dimensions of service are effectively managed, with a particular focus on the guest experience in the front of house.