In hospitality, what is a 'reservation'?

A 'reservation' in hospitality refers to an arrangement made in advance to secure a table or service. This practice is essential for managing customer expectations and ensuring that a venue is adequately prepared to accommodate guests. When customers make a reservation, they confirm their intent to dine or use a service at a specific time, which helps the establishment plan for staffing, inventory, and overall service delivery.

In contrast to the other options, making a reservation is primarily focused on confirming a customer's place at a restaurant or securing a service rather than promoting deals, collecting feedback, or staff training. This foundational concept is crucial for ensuring efficient operations and maintaining customer satisfaction, as it allows the establishment to accommodate guests effectively while managing demand and resources wisely.